We stand behind what we make.
Wrong size? Changed your mind? Something not right? Start a return or exchange in a few steps.
[ Order Number ]
[ Email or Mobile Number ]
[ Start Return / Exchange ]
You can also go to [My Orders], choose the item and select Return / Exchange.
Before you start
You can return or exchange an item within 7 days of delivery if:
- it's unused and unworn
- it's in its original 1O1 packaging
- all tags and the hygiene seal are intact
Most of our range is worn close to the skin. To protect every customer, we can't accept returns on items whose hygiene seal has been opened, unless the item arrived damaged, defective or incorrect.
How it works
1. Request: enter your order details above and choose the item.
2. Choose: a different size, a replacement or a refund.
3. Pickup: we'll arrange a doorstep pickup within 2–3 business days. If your pincode isn't covered for pickup, we'll share a drop-off address.
4. Pack: put the item back in its original packaging with the tags attached. Keep it ready for the courier.
5. Quality check: once the item reaches us, we'll inspect it within 2 business days.
6. Done: we'll ship your exchange or process your refund within 5–7 business days of approval.
Track your return
Requested: we've received your request.
Pickup Scheduled: the courier will collect your item on the date shown.
Picked Up: your item is on its way back to us.
Received: your item has reached us and is being checked.
Approved: your item passed the check. Your exchange or refund is on its way.
Exchange Shipped / Refund Processed: that's it. You'll get a confirmation by email/SMS.
Exchanges
Size exchange: if the fit isn't right, we'll exchange it once, free of charge, within the return window.
Out of stock? If your new size or colour isn't available, we'll refund you in full instead.
Refunds
- Prepaid orders: refunded to your original payment method.
- COD orders: refunded to your bank account or UPI ID, whichever you share with us.
- Banks usually take 5–7 business days to show the refund in your account after we process it.
- Shipping and COD fees are [non-refundable, except on damaged, defective or wrong items. Confirm before publishing].
Damaged, defective or wrong item?
Write to us within 48 hours of delivery with photos of the product and the packaging. We'll send a free replacement or give you a full refund. You don't pay for the return. That one's on us.
Items we can't accept back
- Items with an opened or removed hygiene seal (unless damaged, defective or incorrect)
- Items without original packaging or tags
- Used or washed items
- Items marked Final Sale
- Gift cards
- Ice Packs and Kinesio Tape once opened [confirm whether to add these]
Bought on a marketplace?
Orders placed on [Amazon / Flipkart / Myntra, confirm] follow that marketplace's own return process. Please start your return in their app.
Need help?
Email: info@1o1fit.com
Phone: +91 9820204753, [Monday to Saturday, 10 AM – 6 PM IST]
1O1 is a brand of Trucare India, Mumbai.
This page uses the same rules as the Return Policy and FAQ already in your project: the 7-day window, the hygiene seal, one free size exchange, the 48-hour damage window and refunds within 5–7 days.
Three items are new here and need your decision:
- Fees: whether shipping and COD fees are refunded
- Out of stock: a full refund when the exchange size isn't available
- Marketplaces: orders from Amazon, Flipkart or Myntra follow that marketplace's own return process
I can update the Return Policy and FAQ to match.
The status steps use the same progress-bar design as the Order Tracking page: Mist Grey for steps still ahead, Performance Blue for completed steps and Charcoal for the current step. The two pages will then look like one system.